Ans: They are used to verify the identity of users or applications that request access to the system. They play a crucial role in ensuring that only authorized individuals or systems can interact with the API.

Ans: The client id & client secret should be unique for different products until and unless the user name will be changed.

Ans: Yes, UAT validation keys are different from the production ones. But when the products will be on-boarded or live they may be different. And the production details will be provided by iServeU.

Ans: The product url, client id and client secret will be provided for production.

Ans: For the callback feature to be enabled, you need to prepare a webhook API and share the URL with iServeU to get it configured. Once it is configured, you will receive callback for all the transactions. The format to configure the webhook API at your end is mentioned in the documentation of each product.

Ans: Only in production environment a retailer needs to be on-boarded. As per NPIC guidelines we do check & maintain negative registry, so before any retailer get onboarded we check their onboarding details. Once the data is verified, user/retailer get onboarded.
Negative registry checks:: negative PIN, PAN, ADDRESS

Ans: A QR Soundbox is a device that combines audio output capabilities with QR code functionality, allowing users to scan QR codes to play specific sounds or messages.

Ans: The QR Soundbox typically connects to a power source via a USB cable or a dedicated power adapter. Ensure the device is plugged into a stable power outlet.

Ans: The QR Soundbox supports a variety of audio formats including MP3, WAV, and AAC. Check the user manual for the full list of supported formats.

Ans:

  • Ensure the device is properly connected to a power source.
  • Check that the volume is not muted.
  • Verify that the QR code is correctly linked to an audio file.
  • Restart the device.
  • If the issue persists, consult the troubleshooting section in the user manual or contact customer support.

 

Ans: The QR Soundbox can be powered via a built-in rechargeable battery or a direct power connection using the provided adapter. The battery life can last up to 24-48 hours on a full charge, depending on usage.

Ans: The QR Soundbox is designed to be compatible with most QR code payment systems. However, compatibility may vary depending on the specific payment system and version. Please refer to the compatibility list on our website or contact customer support for more information.

Ans: The user manual for the QR Soundbox, a physical copy is included in the product packaging.

Ans: If your QR Soundbox is not charging, try the following steps:

  • Ensure the charging cable and adapter are properly connected.
  • Check for any visible damage to the charging port, cable, or adapter.
  • Try using a different power outlet or adapter.
  • Clean the charging port to remove any debris.
  • If the problem persists, contact customer support for further assistance.

 

Ans:

  • Ensure the QR code is clear and not damaged.
  • Check the lighting conditions; poor lighting can affect scanning.
  • Clean the scanner lens.
  • Verify the QR code is properly linked to an audio file.
  • Refer to the troubleshooting guide or contact customer support for further assistance.

 

Ans: You can contact our customer support team via the following methods:

 

Ans: To get access to the UAT Soundbox API use their developer portal.

Ans: The only prerequisites to use the Soundbox API are client credentials, for the UAT environment you get the credentials from the developer portal email.

Ans: Yes, there is a sandbox environment available for testing the Soundbox API. This allows you to simulate transactions and test your integration before going live.

Ans: API requests are authenticated using API keys, which are included in the request headers. This ensures secure communication between your application and the Soundbox API.